As a merchant, DMR Hospitality Services Pvt Ltd shall not be held liable for any loss or damage arising directly or indirectly due to the decline of authorization for any transaction, which may occur if the cardholder exceeds the pre-set limit mutually agreed upon with our acquiring bank.
We provide our business associates and direct clients with the most competitive rates, which remain valid for the duration specified at the time they are sent.
We strive to respond to tailor-made quotation requests within 24 to 48 hours of receiving any query.
Refunds will be processed within 7 to 10 working days and returned to the original source account.
• For FITs (Individual Travelers): Invoices will be forwarded on a case-by-case basis, depending on the payment requirements of hotels and tourism-related suppliers.
• For GITs (Group Travelers): Invoices will be sent 45–60 days prior to the group’s arrival, based on the payment demands of hotels and tourism-related suppliers.
Certain hotels in India, especially those with limited inventory, may require advance deposits to guarantee bookings. This will be communicated on a case-by-case basis, and an initial proforma invoice will be sent for deposit payments.
• Accommodation, transport, and other services will be booked within 24 to 48 hours of receiving a customized query. Any issues will be communicated within 3 working days.
• For group tours, services will be held based on the maximum operating number until confirmation is received for release. Operational status must be confirmed at least 60 days before the group's operation date. A preliminary rooming list is required 45 days prior to arrival, and the final rooming list 35 days prior to arrival.
When providing package costs for specific itineraries, we ensure all necessary descriptive and factual information is included, such as closed periods, inclusions, timings, and contact details for accommodations and service providers.
DMR Hospitality Services is committed to delivering the highest quality ground services. Client feedback is carefully reviewed to continuously improve our service standards. Any issues raised during tours will be resolved promptly and to the satisfaction of the clients.
Should you have any questions or require clarification on any of the above points, please do not hesitate to reach out. We look forward to continuing our successful collaboration.
"Atithi Devo Bhavah" - This phrase has a great value which means the guest is to be treated as God. Keeping alive our age-old tradition, we treat all our customers as our guests...
